1. Information We May Collect

When you contact Digitivebam or use certain features of our website, we may receive information that you choose to provide.

Information you may provide

• Your name
• Phone number
• WhatsApp contact details
• Your service location or area
• Appliance type
• Appliance brand or model information
• Description of the appliance problem
• Other information you voluntarily provide in a service enquiry

2. Information Collected Automatically

Like many websites, Digitivebam may use analytics or measurement technologies that collect limited technical information when visitors use the website.

Depending on the tools enabled on the website, this may include information such as browser type, device type, approximate location, pages visited, referring website, general usage activity and technical information.

This information is generally used to understand website performance, improve the user experience and measure marketing or advertising activity.

3. How We Use Your Information

Information provided to Digitivebam may be used for legitimate business and service-related purposes, including:

• Responding to appliance repair enquiries
• Contacting you about a requested service
• Understanding the appliance problem you reported
• Checking service availability for your location
• Arranging or discussing repair assistance
• Responding to WhatsApp or phone enquiries
• Improving website content and functionality
• Understanding website usage and performance
• Measuring advertising and marketing performance
• Preventing misuse, spam or fraudulent activity

4. Phone Calls and WhatsApp

If you contact Digitivebam by phone or WhatsApp, the information you share may be used to respond to your enquiry and provide or discuss the requested appliance repair service.

WhatsApp is operated by a third-party service provider. Information exchanged through WhatsApp may therefore also be subject to WhatsApp’s own terms and privacy practices.

5. Contact and Enquiry Forms

If the website provides a contact or service enquiry form, information submitted through that form may be used to respond to your request.

Please avoid submitting passwords, financial account credentials, government identification numbers or other unnecessary sensitive information through a general service enquiry form.

6. Cookies and Similar Technologies

The website may use cookies or similar technologies. Cookies can help the website function correctly and may also be used for analytics, measurement or advertising purposes depending on the tools installed on the website.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Analytics and Advertising Services

Digitivebam may use third-party analytics and advertising measurement services to understand website traffic and evaluate the performance of marketing campaigns.

These services may use cookies, identifiers or similar technologies to collect information about website usage and interactions.

The information collected through these technologies is intended to help us understand website performance, improve the website and measure advertising activity.

8. Third-Party Services

The website may contain or use services operated by third parties. These may include analytics providers, advertising platforms, communication services, hosting providers, payment providers or other technical services.

Third-party services operate under their own privacy policies and terms. We encourage visitors to review those policies where appropriate.

9. Payment Information

If online payment functionality is offered through the website, payment information may be processed by the relevant third-party payment provider.

Digitivebam does not intend to store complete payment card numbers, CVV numbers or other sensitive payment credentials on its own website servers.

10. Sharing of Information

Digitivebam does not intend to sell or rent your personal information to third parties.

Information may be shared where reasonably necessary to operate the website, respond to your enquiry, provide requested services, use technical service providers, comply with legal obligations or protect the website and business from misuse.

11. Data Security

We take reasonable steps to protect information from unauthorised access, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

Information may be retained for as long as reasonably necessary to respond to enquiries, provide services, maintain business records, meet legal requirements, resolve disputes and improve business operations.

When information is no longer reasonably required, it may be deleted or securely disposed of where practical.

13. Your Choices

Depending on the circumstances, you may contact us to ask about information we hold about you or to request correction or deletion where applicable.

You may also manage cookies and certain tracking technologies through your browser or device settings.

14. Children’s Privacy

This website is intended for general users seeking appliance repair information and services. We do not knowingly request personal information from children for the purpose of providing services.

15. External Links

Our website may contain links to external websites or third-party platforms. Digitivebam is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technologies or business practices change.

Any updated version may be published on this page with a revised “Last Updated” date.

17. Contact Us

If you have a question about this Privacy Policy or about how information is handled, you can contact Digitivebam using the details below.